Warranty Programs
SUNEXPRESS WARRANTY
Get in the express lane with SUNEXPRESS! Submit your SUNEX warranty claim quickly and easily with our hassle-free process to ensure your tools are covered and back to work fast!
Warranty Policy
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Impact Sockets & Hand Tools
SUNEX Impact Sockets and Hand Tools carry a Lifetime Warranty that applies to open stock impact sockets and hand tools, including but not limited to impact sockets, chrome sockets, wrenches, pliers, screwdrivers and pry bars. SUNEX® Tools will replace the original impact socket or hand tool if defective and under warranty. Return shipping is not required, a replacement will be sent after approval of receipt and product failure. Discontinued products that are warranted under the SUNEXpress™ Warranty may be replaced by most similar product. The replacement policy applies to the individual socket(s) in question and does not warrant a replacement of the entire set.
Exceptions: Torque Wrenches (1 Year Warranty, 90 Day Calibration), Bit Sets/Bit Individuals and Bit Sockets (Out of Box Warranty) -
Lifting
SUNEX Lifting Equipment carry a One Year Warranty that applies to all service jacks under 3.5 ton capacity, under hoist transmission jacks, and engine cranes. For service jacks, you will be required to ship the original handle yoke prior to receiving a replacement jack. For engine cranes and transmission jacks, you will be required to show proof of scoring the ram to illustrate no further use. SUNEX Tools will send a replacement ram after proof of scoring. Service jacks over 5 Tons need to be sent to a SUNEX Authorized Repair Center for evaluation.
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Air Tools
SUNEX Air Tools carry a One Year Warranty that applies to all air tools. SUNEX Tools will replace the original air tool if defective and under warranty. Return shipping is not required. A replacement will be sent after approval of receipt and product failure.
Exceptions:
SX556-6 (repair or replace), Spray Guns and Spray Gun Accessories carry a 90 day warranty.
*Some Heavy-Duty Air Tools have a 2 Year Warranty. Please refer to the user manual for warranty information. -
Tool Storage and Shop
SUNEX Tool Storage, Shop Equipment, and Lighting carry a One Year Warranty that applies to all carts, shop products and lighting. SUNEXpress™ warranty will replace any cart or shop part during the life of the warranty. This includes, but is not limited to gas shocks, casters, and drawer slides. Caster replacement has a no hassle 2 Year Warranty from date of cart/creeper purchase. Creepers have a 90 day structural warranty. Return shipping is not required. A replacement part will be sent after approval of receipt and product failure.
SUNEX Tools Warranty Chart
This quick and easy chart documents how each SUNEX product category is serviced with ist relavant warranty.
SUNEX Tools Warranty Policy document
SUNEX Tools Inc. Warrants to its customers that the company’s SUNEX® Tools branded products are free from defects in workmanship and materials.
SUNEX Tools Inc. will repair or replace its SUNEX Tools branded products which fail to give satisfactory service due to defect in workmanship or materials, based upon the Terms and Conditions of the Warranty plans attributed to that specific product.
This Warranty does not cover damage to equipment or tools arising from alteration, abuse, misuse, damage and does not cover any repairs or replacement made by anyone other than SUNEX Tools or its Authorized Service Centers.
Return equipment or tools to SUNEX Tools or an Authorized SUNEX Warranty Center, SHIPPING PREPAID. Be certain to include your name, address and contact information, proof of purchase date, and a description of the suspected defect.
The foregoing obligation is SUNEX Tools’ sole liability under this or any implied warranty and under no circumstances shall SUNEX Tools be liable for any incidental or consequential damages.
