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SUNEXpress Warranty Program

Skip Waiting with Sunex®

Get in the express lane with the industry’s leading warranty program and exchange warranted products directly with Sunex®.

SUNEXpress™ is the industry-leading warranty program that allows the user or jobber to quickly swap aluminum air tools, service jacks and service carts directly with Sunex® Tools!

The SUNEXpress™ warranty covers any manufacturer defect on your qualified Sunex® products for up to one year.

All you have to do is call 855.600.7927 or fill out the claim for below.

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The SUNEXpress™ Warranty, hereafter referred to as the SUNEXpress™ program, is solely a marketing program outlining the details of a streamlined exchange process and is not intended as an express or implied warranty by definition. The SUNEXpress™ program applies to the products below and allows the end user a streamlined channel to warrant their product.  This transaction is in lieu of any other remedy for a product defect, including breach of any other express or implied warranties. The SUNEXpress™ program does not apply to defects that result from use of the tools other than intended, initial performance defects that may be resolved through troubleshooting with technical service, nor defects that may be resolved by the supply of spare parts, including but not limited to, defects in the handles or casters.

Impact Sockets & Hand Tools

What is Covered

The SUNEXpress™ Warranty applies to open stock impact sockets and hand tools, including but not limited to impact sockets, chrome sockets, wrenches, pliers, screwdrivers and pry bars. Sunex® Tools will replace the original impact socket or hand tool if defective and under warranty.  Discontinued products that are warranted under the SUNEXpress Warranty may be replaced by most similar product.

Who is Covered

This warranty covers only the initial purchase of the product.

Period of Coverage

This warranty is in effect for the lifetime of the tool from the date the consumer purchases the tool from the jobber or retailer.

What is not Covered

This warranty does not cover defects due directly or indirectly to misuse, abuse, negligence, or accidents, wear and tear, improper repairs or alterations, or lack of maintenance.

Procedure for Product Return

  1. Call (855) 600-SWAP
  2. Provide proof of purchase and image of product failure via email or website for warranty approval
  3. Replacement will be sent out promptly!

Lifting Equipment

What is Covered

The SUNEXpress Lifting Program applies to the products below encompassing service jacks under 3.5 Ton capacity and engine cranes.  For service jacks, Sunex® Tools will exchange the yoke of a defective service jack for a new jack of same model # directly with Sunex® Tools. For engine cranes, Sunex® Tools will replace the ram of a defective unit.

Floor Jacks

  • 6613A
  • 6612UPS
  • 6603
  • 66037
  • 6602ASJ
  • 6603ASJ

Engine Cranes

  • 5221
  • 5218
  • 5222

 Who is Covered

This warranty covers only the initial purchase of the product.

Period of Coverage

This warranty is in effect for 1 year from the date the consumer purchases the models listed above from the jobber.

What is not Covered

This warranty does not cover defects due directly or indirectly to misuse, abuse, negligence, or accidents, wear and tear, improper repairs or alterations, or lack of maintenance.

Procedure for Floor Jack Replacement

  1. Ensure jack is still under 1 year warranty and call (855) 600-SWAP
  2. Provide proof of purchase and images of jack failure via online form for warranty approval
  3. Identify the yoke – the triangular component connecting the handle to the chassis
  4. Remove large bolt on each side of the yoke. Ensure the serial number is clearly visible on the unit. The serial number will be used as confirmation before a new unit is shipped to you.
  5. Sunex® will provide a shipping address after verification of step 2. Ship the yoke to this address. The user is responsible for shipping costs of the yoke.
  6. Replacement service jack will be sent out promptly after receipt of yoke

Procedure for Engine Crane Ram Replacement

  1. Ensure engine crane is still under 1 year warranty and call (855) 600-SWAP
  2. Provide proof of purchase and images of failure via online form for warranty approval
  3. Replacement ram will be sent out promptly after data is received and approved

Air Tools

What is Covered

The SUNEXpress™ Air Tool Program applies to the products below encompassing Aluminum Air Tools*. Sunex® Tools will replace the original air tool under if defective and under warranty.

9002B                    SX106B                 SX1819TV            SX230B                 SX235KTB            SX264K                 9004A

SX108A                 SX203N                 SX231B                 SX243                    SX275B                 9011                       SX10A

SX211A                 SX231P                 SX245K                 SX278C                 9091                       SX111                    SX221B

SX231P-2             SX246                    SX280                    SX0918T               SX113                    SX223                    SX232B

SX247                    SX288C                 SX1000                  SX1819T               SX227B                 SX233A                 SX264

SX76

*excludes SX556-6 and SX556-2

Who is Covered

This warranty covers only the initial purchase of the product.

Period of Coverage

This warranty is in effect for 1 year from the date the consumer purchases the air tool from the jobber.

What is not Covered

This warranty does not cover defects due directly or indirectly to misuse, abuse, negligence, or accidents, wear and tear, improper repairs or alterations, or lack of maintenance.

Procedure for Product Return

  1. Ensure aluminum air tool is still under 1 year warranty and call (855) 600-SWAP
  2. Provide proof of purchase and image of air tool failure via email or website for warranty approval
  3. Replacement Air Tool will be sent out promptly!

Tool Storage and Creepers

What is Covered

The SUNEXpress™ Service Cart and Utility Cart Program applies to all products purchased in the cart category and protects the user from structural and mechanical manufacturer defects for 1 year after the purchase date.

Who is Covered

This warranty covers only the initial purchase of the product.

Period of Coverage

This warranty is in effect for 1 year from the date the consumer purchases the service cart, utility cart, or creeper

What is not Covered

This warranty does not cover defects due directly or indirectly to misuse, abuse, negligence, or accidents, wear and tear, improper repairs or alterations, or lack of maintenance.

Procedure for Product Return

  1. Ensure the service cart or creeper is still under 1 year warranty and call (855) 600-SWAP
  2. Provide proof of purchase and images of service cart failure via email for warranty approval
  3. Replacement parts will be sent out promptly after all required information is provided

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